Shipping Policy

At LER & LE PETY PALACE GRAN VIA, we are committed to ensuring your order arrives in perfect condition and within the established timeframe. Below, we detail the shipping conditions applicable to all purchases made in our online store.

1. Shipping zones and delivery times

We ship to the following geographical areas: • Mainland Spain: 2 to 5 business days. • Balearic Islands: 3 to 7 business days. • Canary Islands, Ceuta, and Melilla: 5 to 10 business days. Additional customs fees may apply. The indicated delivery times are estimates and begin counting from the order confirmation. Delays may occur due to circumstances beyond our control (weather conditions, strikes, peak demand periods, etc.).

2. Shipping costs

Shipping costs will be calculated automatically during checkout based on the weight, volume, and destination of your order. The total amount will be displayed before payment confirmation. We may offer free shipping during certain promotions or for orders exceeding a minimum amount, which will be indicated on our website.

3. Shipping and tracking process

Once payment is confirmed, we will prepare your order within 24 to 48 business hours. You will receive a confirmation email with the tracking number so you can track your shipment at any time. If you are not home at the time of delivery, the shipping company will leave a notification and make a second delivery attempt.

4. Order receipt

Upon receiving your order, please check that the packaging is in good condition. If you notice any damage or discrepancies, we recommend noting them on the delivery slip and contacting us as soon as possible. You have 24 hours from receipt to report any shipping-related issues.

5. Contact information

For any questions related to your shipment, you can contact us at: • Email: lerlepetypalacegranviamadridho@gmail.com • Phone: [PHONE NUMBER]